Refund policy

At Sewberry.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple 30-day free return and refund policy.

30-Day Returns

You may request a return within 30 days after receiving your order.

To qualify for a return, items should:

Be unused or gently used
Be returned in their original condition whenever possible
Include original packaging if available

Free Returns

We provide free return service for eligible orders within the 30-day return period.

Please contact our support team before returning any item so we can provide return instructions.

Refunds

After receiving and inspecting your returned item, we will process your refund.

Approved refunds will be issued to the original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it must follow the standard return process.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return if they have been heavily used, intentionally damaged, or altered after delivery.